Cookie Policy

Website Cookie Policy

This Cookie Policy explains what cookies are and how we use cookies on our website. In addition to any information that you choose to submit to us, we or selected third parties may use a variety of technologies that store or access information already stored on your personal computer, laptop, tablet or mobile phone or smartphone (each a “Device”) whenever you visit or interact with our website. This Cookie Policy also explains the different types of cookies we use, and how you can change or delete them. Please also see our Privacy and Data Protection Policy here for further details about the ways in which we collect and use your personal data as well as other tracking technologies that may be used on the website.

We hope that this Cookie Policy helps you understand, and feel more confident about, our use of cookies on our website. If you have any further queries, please contact us via email on:


1.1 Cookies are text files with small amounts of information which are downloaded to the browser you use on your Device when you visit a website. They are widely used in order to make websites work or work in a better, more efficient way. Websites can read and write the files in a cookie, enabling them to recognize you and remember important information that will make your use of a website more convenient (for example, by remembering your username or password). We do this to understand your use of our website, improve your user experience and enable personalized features and content, and optimize our advertisements and marketing.

1.2 Most web browsers automatically accept cookies, but if you do not want to allow cookies or only allow the use of certain types of cookies, please refer to your browser settings which should allow you to accept or deny cookies (please read paragraph 3 below for more details about how to do this). You can also use the browser settings to withdraw your consent to the use of cookies at any time or delete cookies that have already been set on your Device. Keep in mind that by disabling certain categories of cookies, you may be prevented from accessing some features of our websites. You should be able to find more in depth information about opting out of cookies on your browser settings menu.

1.3 Typically, cookies are classified into two types, either “session cookies” which do not stay on your Device after you close your browser or “persistent cookies” which will usually remain on your Device until you delete them or they expire. We use both types of cookies on our website:

A) Session cookie

A session cookie is used each time you visit our website to give you a session ID. We use this type of cookie to link your actions on our website. Each session cookie will only last for the length of your browser session (each browser session will start when you open your browser window and finish when you close your browser window). After your visit to our website, all session cookies are deleted. Each time you visit our website you will have a different session ID.

B) Persistent cookie

A persistent cookie has a longer lifetime than a session cookie and lasts for the period of time specified in the cookie (this will vary from cookie to cookie). A persistent cookie will not be deleted when you close your browser window and will be activated every time you visit a website that placed the particular persistent cookie.


We use two different categories of cookies on our website:

2.1 Strictly necessary cookies

These cookies are essential to our website and enable you to and use certain features, such as remembering information you have entered on forms when you move onto other pages of our website. If we did not use strictly necessary cookies, we may not be able to provide certain services to you and our website may not perform as intended.

In some cases, we may use third parties to manage our strictly necessary cookies but we do not allow any third party to use these cookies other than for the specific purpose listed in this paragraph.

2.2 Performance cookies

Performance cookies collect information about your use of our website and enable us to improve the functionality and your user experience, as well as enable personalized features and content. For example, performance cookies will show us which are the most frequently visited pages on our website, help us record any difficulties you have with our website and show us whether our advertising is effective or not (but note that our performance cookies do not collect information to display targeted advertising on other websites).

Performance cookies do not collect information that identifies you individually, and all information that is collected by these cookies is aggregated and anonymized.

In some cases, we may use third parties to manage our performance cookies but we do not allow any third party to use these cookies other than for the purposes listed in this paragraph.

For example, we use Google Analytics, managed by Google Inc., to track website usage and activity. The data collected will generally be aggregated to provide trends and usage patterns for business analysis, website improvement and performance metrics. The type of information we collect includes how many visitors visit our website, how many customers log in (if applicable), when they visited, for how long and which areas of our website were visited. This information is not used to identify you individually. You can find out more about how Google uses data when you use our website or apps at

Further details on our specific use of cookies are contained in the following table:

Cookie Name URL Description Expiration Category Managed By
ASPXANONYMOUS Used to track users within a session without requiring the user to log in. 69 days Strictly Necessary Asp.Net
Language Stores language preferences. End of session Strictly Necessary Asp.Net
dnn_IsMobile Whether the user is on a mobile device. End of session Strictly Necessary DNN
RequestVerificationToken Cookie is designed to stop unauthorized posting of content to a website, known as Cross-Site Request Forgery. End of session Strictly Necessary Asp.Net
Warned Used to show warning message that website is using cookie. 364 Days Strictly Necessary Custom
_hssc Keeps track of sessions. 30 minutes Performance HubSpot
_hssrc Used to determine whether the user has restarted their browser. None (session cookie) Performance HubSpot
_hstc Used for tracking visitors. 2 years Performance HubSpot
_utma Used to determine the number of times a unique visitor has been to the website. 2 years Performance Google Analytics
_utmb Creates a timestamp of the time you visit the website and is used to establish and continue a user session. 30 minutes after the session ends. Performance Google Analytics
_utmc Calculates the length of stay on the website. End of session Performance Google Analytics
_utmz Stores the type of referral used by the visitor to reach the website, whether by link, search engine used, keyword used and location. 6 months from set/update Performance Google Analytics
_utmt Used to throttle request rate. 10 minutes Performance Google Analytics
BIGipServerarch_www.archcapgroup-pool Load balancing. End of session Performance Your web browser



3.1 You can control the cookies placed and retained on your Device.  Unless you have adjusted your browser settings to refuse cookies, we, or select third parties we allow, may place cookies on your Device when you visit our website. Our Privacy and Data Protection Policy and this Cookie Policy is provided to be transparent about our practices regarding the use of cookies and similar tracking technology and to allow you the opportunity to make an informed choice. Where applicable, we will obtain your prior informed consent to use cookies and other tracking technologies which store or access information on your Device.

3.2 Many web browsers can be set up to ask for your prior consent before an individual cookie is set on your Device. This will give you control over your cookies, however, may interfere with your browsing experience.

3.3 You may refuse to accept cookies on your Device at any time by activating the setting on your browser.  For more information on how to change your browser settings, visit the website of your browser which provide details about changing your browser settings. For information on how to control cookies on web browsers which are not included below or on other Devices used to visit our website (such as on mobile phones and other mobile devices) please refer to your user manual.

3.4 Please note that by deleting cookies or disabling future cookies you may be unable to access certain areas or features of our website and some settings such as your stored username and password may have to be reset. If you adjust your cookie settings on your browser this may also affect other websites you visit.

3.5 All of the major browsers offer tips and guidance for managing the cookies available on your browser including:

  • Internet explorer
  • Firefox
  • Safari
  • Google Chrome


You can find more information about cookies by visiting the following information website: